Clane
2025
Helping businesses get paid faster
Designing a merchant payments experience that lets businesses accept transfers, cards, USSD and QR payments, confirm them instantly and track sales in one place.
Overview
Faster payments and simpler sales management
ClanePOS is a payment collection app for Nigerian businesses, from small shops to large retailers. It lets merchants accept payments by bank transfer, USSD, card and QR code, confirm them instantly on their phone and track every transaction from a dashboard.
As the product designer, I worked on the merchant app and dashboard, focusing on onboarding, settlement and withdrawals, operational management, and payment confirmation.
Problem
Confirming payments was slow and unreliable
For many merchants, confirming a bank transfer meant waiting for alerts, checking statements or relying on customers' screenshots. This slowed down queues and left room for fraud. Managing payments across multiple staff members and payment methods added even more complexity.
The goal was to give merchants instant, trustworthy payment confirmation and a clear view of their sales.
Many portfolio websites struggle to find the right balance between visual expression and usability. Some prioritize aesthetics but make projects difficult to understand, while others focus heavily on process and lose any sense of personality.
Research
Understanding merchants and their teams
I focused on business owners who need a full picture of their sales, and staff at the counter who need to confirm payments quickly. Merchants ranged from small businesses just getting started to enterprises with multiple cashiers.
Common needs emerged: quick setup, instant confirmation, support for the payment methods customers already use and visibility into who collected what.
Ideation
Exploring a confirmation-first experience
I explored concepts that put payment confirmation front and centre, from a live transaction feed to clear, glanceable success states that staff could show customers. Other explorations looked at how to present multiple payment methods without cluttering the checkout.
We prioritised speed and certainty: a merchant should know within seconds that a payment has landed.
The design process focused on creating a system rather than a collection of individual pages. I explored different approaches to project presentation, navigation, and case study layouts before settling on a modular structure built around reusable content blocks.
User Flows
From sign-up to first payment
Core flows included opening a business account in minutes, adding staff members, receiving a payment by transfer, USSD, card or QR code, confirming it and reviewing transactions in the dashboard.
Designing these as connected journeys kept onboarding short and made it easy for new merchants to take their first payment quickly.
Interaction Design
Clear, instant feedback at the counter
Interactions were designed for busy, real-world environments. Large, high-contrast success and pending states make confirmation obvious at a glance, while real-time updates keep the transaction list current. Role-based views let owners see everything and staff see only what they need.
I also kept the desktop and mobile dashboards consistent so merchants can move between them easily.
Conclusions
What I learned
Working on the ClanePOS multi-user feature showed me how important it is to manage payment confirmation across multiple store locations. Our solution made this easy for business owners, giving them one clear view of payments across every branch.
We also reshaped how payments work, so merchants can confirm them in minutes.
